HELP & INFO
InPink.com, and our parent Bulldog Development, LLC (a California Limited Liability Company) (collectively, "InPink") collect customer information to help us provide you with the best level of service possible. We respect your privacy and value the trust you place in us to maintain your personal information and to use that information responsibly.
- What information is collected?
- How is my information used?
- Will my information be shared?
- Will I receive email promotions?
- How do I access my account?
- What is third party tracking?
- What happens to User-Generated content?
- How does InPink protect children's privacy?
- How is my order information secured?
- What is "phishing"?
- What are my California privacy rights?
- What if I'm accessing InPink.com from outside the U.S.?
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect this information when you establish or update an online account, log-in, place an online order, place an order by phone, check the status of an order, review your order history, communicate online with our customer service representatives and stylists, opt-in to receive our emails, participate in contests, promotions or take surveys, join our social networking sites, and when you share on social networking sites. This information may include, but is not limited to, your contact information (i.e. your name, billing and shipping addresses, email address and phone number) and your credit card information. If you create an online account, you may also have the option of providing your product preferences and your demographic information. If you use our email functionality associated with all products, or if you send an email from our site to a friend, we will also collect your friend's name and email address. Your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases.
When you place an InPink order, we use the information you provide to process and track your order and contact you via email, postal mail or phone if we have any questions regarding your order. If you provide an email address during checkout, you will also receive order confirmations and shipping status emails. You may also receive a survey or similar email inquiry so that we may ensure your complete satisfaction with your order.
We maintain a record of your InPink purchases in order to serve you better in the future. We may also use information about your product preferences in order to improve site design and your shopping experience. If you communicate online or by phone with our customer service representatives and stylists, we will use the information you convey to respond to your requests. When we offer contests, promotions or surveys, you may be required to provide specific personal information so that we are able to notify winners and/or fulfill our promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated. We also use your information to analyze trends and statistics in order to develop future products and services.
Internet advertisements displayed to you on our website and elsewhere on the web may be customized to your interests and preferences, based on information learned about you as you use our website and the web in general. If you do not want to participate in this, please visit http://www.networkadvertising.org/managing/opt_out.asp to opt-out.
Please note that opting out of the use of information by an Network Advertising Initiative (NAI) member company does not mean that you will no longer receive online advertising or that data about your activities on our site will not be collected by third parties. It does mean that a NAI member company from which you opted out will no longer deliver advertisements tailored to your online activities as long as the company's opt-out cookie resides on your browser. You may also configure your browser settings to reject all third-party cookies.
You have the option to join our email list and receive information about our products, services, and promotional offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, participate in contests, promotions or surveys, place a phone order, or sign up to receive our emails through a third party, you may automatically be added to our email list and receive marketing or promotional email from us.
If you do not wish to receive InPink marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all InPink marketing emails, or you may email customer service at email@example.com with the following:
- The phrase "no InPink email" in the subject line
- Your name and email address in the body of the email
- The phrase "do not share email" in the subject line
- Your name and email address in the body of the email
You can also contact us by writing to:
1311 63rd Street
Emeryville, CA 94608
Or you may contact us by phone at (888) 771-7465, 10AM-8PM ET Monday - Friday and 12PM-7PM Saturday & Sunday (some holidays excluded).
Please be aware that it can take up to 10 business days to remove you from our marketing email lists. And although we will no longer share your contact information with unaffiliated third parties for their marketing purposes, if they already have your information you will have to opt-out of their marketing communications by contacting them directly. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.
When you set up your online account, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page.
If you forget your password, a new password will be assigned to you and will be emailed to your email address. We cannot give passwords out over the phone, nor will we email them to a different email address than the one used when you registered your account.
If you are visiting InPink through a link from another website or search engine, information about your visit to InPink may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other website or search engines. You may also avoid disclosing your information to these other website and search engines by typing INPINK.COM directly into the address field of your browser.
Yes, we use both technologies to enhance your shopping experience.
Web beacons are tiny graphic images that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to track activity on our site. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous site visit. When used in an email, web beacons enable us to know whether you have received the email.
InPink is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
Protecting your personal information is very important to us. We use Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information and credit card number to protect it from being decoded by anyone other than InPink.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode when the "http" in the web address is replaced by "https" and, depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our site. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page. Click here for more detailed instructions.
While we implement these and other security measures to protect your information, please note that no data transmitted over the Internet or by any other public network can be guaranteed 100% secure.
"Phishing " is an online scam designed to steal your personal information. If you ever receive an email that looks like it's from us asking for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
1311 63rd Street
Emeryville, CA 94608
Or, you may send us an email at firstname.lastname@example.org with the words "California Privacy Rights" in the subject line and your name and email address in the body of the email.
|By phone:||(888) 771-7465 Monday - Friday 10AM-4PM ET|
|By fax:||(415) 641-5603|
Legal Affairs Office
1388 Sutter Street, Suite 800
San Francisco, CA 94109
Effective as of March 15, 2011.